Read the specific request
Verification may concern identity, contact details, address or ownership of a payment method. Read exactly what the operator asks for and why the previous submission was rejected, if applicable. Sending extra unrelated files can make the response less clear.
Use the details entered on the account and resolve any spelling or name differences honestly. Do not alter a document to make it match a mistake. Ask the operator how to correct the account record.
Submit through the secure account process
Use the upload or communication route provided inside the account. Check that a message asking for documents relates to a case you opened or a request visible in the account. Do not send identification to a messenger account simply because it uses a familiar logo.
Provide a clear image in the requested format. Keep edges and required details visible, and avoid glare. If the operator allows any fields to be obscured, follow its exact instructions rather than guessing which parts are optional.
Keep a record without exposing it
Record the date of submission and the case or upload reference. Store identity images securely and avoid putting them in a public album or shared folder. A support case can usually be discussed using its reference instead of attaching the same document repeatedly.
This guide does not accept identity files. Passwords, wallet PINs and one-time codes are not identity documents and should not be included in an upload or support conversation.
Ready for the next step?
Open the operator and check the options in your account.
When a check remains unresolved
Ask which requirement is still outstanding and whether the previous file was received. A rejected image, a name mismatch and a pending review need different next steps. Refer to the exact request and response.
Keep the discussion in one case where possible. If a withdrawal is waiting on the check, include its request ID as context. Do not create another account to bypass a verification request.
A document-quality check before uploading
Read the requested document type and format. Check that the image is legible, the required details are visible and no edge is accidentally cut off. A file that opens on your phone may still be unreadable after compression.
Submit the requested material once through the secure route, then note the upload time or reference. If it is rejected, ask for the specific issue and correct that issue. Do not alter identity information or send another person’s document.
If a payment-ownership check is requested, read what details must be shown and what may be masked. Follow those exact instructions. The goal is to establish ownership without exposing unrelated information in an ordinary chat.
Match the requested evidence to the question
An identity request may concern the account holder, while a payment request may concern ownership of a method. Read which question is being asked and which document or record the operator requests to answer it.
Before uploading, check legibility, complete required edges and the accepted file format. Follow the operator’s masking instructions if any information may be hidden. Correct a file-quality issue by addressing that issue, rather than repeatedly submitting unrelated records.
Keep the submission time and case reference. If a payout depends on the review, retain its request ID as context. These records let a follow-up identify the outstanding action without resending sensitive files through an unsuitable channel.
Ask a precise question after a rejection
Copy the stated reason and compare it with the file submitted. The issue may concern image quality, a document type, an expiry or a mismatch in account details. Ask which requirement remains unresolved if the wording is unclear.
Explain any honest account-data error through the correction route. Preserve the operator’s instructions and confirmation of a change. An accurate account record should be established before repeating the same ownership check.
After a submission is accepted, inspect the account message and any related payout status. A document being received and a review being completed are different events, so retain the confirmation associated with the final result.
Questions, answered
Does this website verify my account?
No. The operator handles account verification. Do not send identity documents to this guide.
What if my name differs from my wallet?
Ask the operator about correcting the account or supplying ownership evidence through its secure process. Do not alter documents or use another person’s identity.
Should I send my password with documents?
No. Keep passwords, wallet PINs and one-time codes private.
What should I ask after a document rejection?
Ask which specific requirement remains unresolved and address that requirement through the operator’s secure process.